If pairing fails

The short list that fixes almost every pairing problem.

Updated August 2026

Work down this list

1. Same account on both devices. Pairing is per account — a phone on a different account will never pair.
2. Desktop online and signed in. The desktop must be able to reach Alluqi’s pairing service while the code is scanned.
3. Fresh QR code. Codes are short-lived; close and reopen pairing on the desktop to get a new one.
4. Camera permission. iOS asks the first time — if it was denied, enable the camera for Bridge in iPhone Settings.
5. Try once more. A scan interrupted mid-way is safe to retry.

Still stuck

Reach the team through your onboarding thread or alluqi.ai/quote with what you tried and roughly when — that timing helps us find it in the logs.